Need Targeted Help?
Individual Services
Not every organization needs something comprehensive. You may just want some assistance to supplement your existing design team or need a specific activity handled. We can handle a wide variety of work, taking into consideration your timelines, scope and budget.
Looking for Targeted Help?
Product Evaluation
Behavioral Personas
Behavioral Personas
If you have a legacy product in need of improvement, we can quickly evaluate it through heuristic evaluation, contextual inquiry, cognitive walkthrough, usability testing or other mixed method research. We can provide suggestions for improvement, along with prioritization and impact.
Behavioral Personas
Behavioral Personas
Behavioral Personas
Behavioral personas are far more powerful than standard demographic or marketing personas. They are user archetypes that are based on ethnography and behavior spectrums. They can unlock innovative ideas to disrupt the marketplace. Let us create them for you!
Design Strategy
Behavioral Personas
Design Strategy
If you're looking to determine what the next stage for your product will be, we can take a research-led approach that takes into account your business goals and user goals to drive your strategic roadmap and approach.
Service Design
Employee Engagement
Design Strategy
We can help you understand your entire customer journey and every touchpoint. No matter how great your product is, digital delight may be punctuated with analog dismay and vice versa.
Employee Engagement
Employee Engagement
Employee Engagement
We can connect the dots between your employees and customers, helping to build empathy and zeal for customers. We can uncover root causes of employee frustration and provide a plan for improvement.
Training
Employee Engagement
Employee Engagement
We can train your product, design and engineering organizations on the power of the triad. These groups working effectively can make or break your success.
Design Recruiting
Design Recruiting
Design Recruiting
With 15+ years of experience recruiting and hiring strategic talent, we can help you create job descriptions that resonate with talent, but evaluate candidates for fit based on your culture and needs.
Brand Evaluation
Design Recruiting
Design Recruiting
Do you need a brand refresh? We can work with stakeholders, customers and employees to define brand attributes that drive visual brand changes.
Need Something Broader?
Revolutionize Your Product
Design Your Entire Customer Journey
Design Your Entire Customer Journey
Whether you have a legacy product in need of reinvention or you're at the beginning stages of creating a new product or service, we can help you define your strategy taking a user-centered approach and the tools of design thinking. We can tailor our approach based on your budget and time constraints.
Design Your Entire Customer Journey
Design Your Entire Customer Journey
Design Your Entire Customer Journey
We can help you understand your entire customer journey and every touchpoint. We can connect the dots between your employees and customers, helping to build empathy and zeal for customers. We can uncover root causes of employee frustration and provide a plan for improvement.
Incrementally Improve Your Product
Design Your Entire Customer Journey
Incrementally Improve Your Product
If you have a legacy product in need of improvement in the short term, we can quickly evaluate the situation given your time and budget constraints using mixed research. We can provide suggestions for improvement, along with prioritization and impact to help drive your roadmap.