Archer Technologies
Archer is a global leader in the integrated risk management and governance, risk and compliance space. With over 50% of the Fortune 500 using the platform and over $200M in revenue, the company was acquired by Private Equity firm, Cinven in 2023.
Inconsistent Goals
Evolution | UI Update First
Before
Before
Before
The visual design was dated, the navigation was unwieldy, and the interface was incredibly busy.
After
Before
Before
We removed the nested navigation, nested tabs, removed the clutter and modeled the visual design after Material UI.
Revolution Research
Ethnography
We needed to ensure we had a representative group of users to have hour long ethnographic interviews with. This needed coverage from Organization size, industry, maturity, etc.
23 User Interviews
We spoke with 23 users that spanned industry, organization size, role, etc. We created 1-pagers for each interview to capture the essence of that user, their goals, pain points, representative quote, etc.
Revolution Research Synthesis
Experience Ecosystem
Experience Vision
Program Setup
AI Decision Support
Guided Process
Guided Process
AI Decision Support
Guided Process
AI Decision Support
AI Decision Support
AI Decision Support
Dead Simple Forms
Dead Simple Forms
AI Decision Support
Early Dashboard
Dead Simple Forms
Mature Dashboard
Mature Dashboard
Dead Simple Forms
Mature Dashboard
Best first step...
Given that the data in the system is the foundation upon which the value of the system is based, simplifying data entry for business users seemed to be the sweet spot of where to start.
Introducing Engage
Engage is a companion product that was quick to build because it was built from scratch without the complexity of the 20 year old infrastructure of the platform. It allowed business users to get information into Archer quickly and accurately from any device.